How Spaceflow’s Ticketing Module Simplifies Property Operations

Faster Resolution, Smoother Operations, and Increased Tenant Satisfaction

Property managers know that the process for managing and resolving maintenance request tickets can make or break the tenant experience in their buildings. Slow resolution times not only make tenants unhappy, they also raise operating expenses as teams waste time and effort on inefficient workflows, fragmented communication, and outdated ticketing systems.

That’s where Spaceflow’s Ticketing module comes in. One user-friendly module will help increase tenant satisfaction by closing issues faster while reducing operational costs by equipping property managers to easily manage work orders.

Efficiency in Action

The most significant improvement that property managers see from using the Ticketing module is a reduction in average ticket resolution time, which is one of several useful metrics related to ticketing visible in Spaceflow's analytics dashboard. 

“In the last six months, data from the top five portfolios that use the Spaceflow platform show that the average resolution time has dropped by nearly 15% every month," reported Spaceflow's Data & Analytics Manager Eva Lisoňová. In that same time period, the number of submitted tickets increased 4-5 times due to Spaceflow scaling up with clients by going live in more and more buildings, and yet the resolution time still decreased.

“The average resolution time has dropped by nearly 15% every month...”

^{Eva Lisoňová | Data & Analytics Manager, Spaceflow}  

Property managers are resolving tenant issues much faster despite handling more requests—proof that efficiency does not have to come at the expense of the workload.

In addition to month-to-month improvements, overall performance has clocked even bigger changes. The total average resolution time has decreased by nearly 85% compared to six months ago. That's 85% of that operational time saved and returned to property managers to work on other priorities!

These results show how Spaceflow not only optimizes daily work but also streamlines the way property teams react to tenant requests.

Seamless Communication and Smart Automation

Conventional ticketing systems usually require manual follow-ups, consuming precious time and leaving unresolved issues to wait further down the priority list. Fragmented communication within the property maintenance teams slows the process even more.

Spaceflow's built-in commenting system consolidates all communication in one place, keeping the property manager, tenants, and maintenance team aligned. Instead of relying on disjointed emails or third-party tools, status changes and follow-ups are included within each ticket, making it easier to collaborate.

Intelligent automation also makes ticket assignment, categorization, and prioritization more efficient. Managers can simply search and filter tickets based on priority, category, assignee, or status. Such an efficient workflow results in quicker response times and makes sure that no request goes unattended.

In addition, by leveraging Spaceflow’s comprehensive integrations with property management systems and customer service software, property management teams can further automate with AI and digitalize even more processes, all in one place.

Higher Tenant Satisfaction Through Faster, Smarter Service

A good ticketing system isn't just about internal efficiency and cost savings—it actually impacts tenant satisfaction. The faster a request can be resolved, the happier tenants are.

Ratings on tickets for Spaceflow clients over the past six months have gone from "good" to "excellent" on completed tickets, indicating a significant boost in tenant satisfaction.

Spaceflow's intuitive user interface is central to this achievement. Unlike other resident apps that look dated or overly complicated, Spaceflow users enjoy a sleek, interactive interface that encourages tenants to repeatedly engage with it.

"Spaceflow plays a key role in our digital strategy. It automates time-consuming property management tasks and helps us...improve residents' satisfaction with a slick digital experience."

^{Mats Klein | LIV Residential Director, Orange Capital Partners}

The more tenants use the app, the more efficient and timely their issue reporting becomes. Combined with the Ticketing module on the property management side empowering faster responses and resolutions, Spaceflow creates a better living and working experience for tenants.

For property managers looking to save time, reduce operational friction, and improve tenant relationships, Spaceflow’s Ticketing is the solution.

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